Returns
& Exchanges

Our Promise to You

At Vellure Couture, we take great care in the quality and presentation of every order. If you are not completely satisfied with your purchase, please contact us as soon as possible so we can help resolve the matter.

Eligible Returns

For eligible standard ready-to-ship items purchased online, contact us within 14 calendar days of delivery to request a return. After notifying us, send the item back within a further 14 calendar days. The following conditions apply:

• The item is unworn, unwashed and in its original condition
• All original tags and packaging are intact
• The item is not a made-to-order, bespoke or altered piece
• You contact us within 14 days of receiving your order

Non-Returnable Items

The following items are generally not eligible for change-of-mind returns, where permitted by law. Your rights for faulty, damaged or misdescribed goods are unaffected:

• Made-to-order and bespoke garments
• Items that have been altered or tailored
• Items bought in our Northampton boutique for change-of-mind reasons, unless we expressly agreed otherwise. Standard, non-personalised sale items purchased online remain subject to applicable cancellation rights.
• Items showing signs of wear, damage or missing tags

How to Return

To initiate a return, please contact us within 14 calendar days of receiving your online order. We will provide return instructions; send the item back within a further 14 calendar days. Please do not send items back without contacting us first. For another size or style, return an eligible standard item and place a new order, as we do not offer direct online exchanges.

Faulty Items

If you receive a faulty or damaged item, please contact us immediately with photographs of the fault. We will arrange a replacement, repair or full refund as appropriate.