Refund policy

Returns & Refund Policy — Vellure Couture

At Vellure Couture, every piece is crafted with care and precision. Please read our policy carefully before placing your order.

Ready-to-Ship Items Returns accepted within 14 days of delivery. Items must be unworn, unwashed, unaltered, and returned in original packaging with all tags attached. Return shipping costs are the customer's responsibility.

Made-to-Order & Custom Gowns All made-to-order, bespoke, and custom-measurement garments are non-refundable and non-returnable. This includes all couture gowns, bridal wear, and custom menswear. Once production begins, cancellations cannot be accepted.

Deposits Deposits paid for made-to-order or bespoke pieces are non-refundable. They secure your production slot and fabric allocation.

Alterations Alteration services are non-refundable once work has commenced. Please ensure measurements and requirements are confirmed before booking.

Sale Items All sale items are final sale — no returns, exchanges, or refunds.

Exchanges We do not offer direct exchanges. To exchange a ready-to-ship item, return it within 14 days and place a new order.

Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at care@vellurecouture.co.uk with photos. We will resolve this promptly.

Refund Processing Approved refunds are processed within 10 business days to your original payment method.

EU Customers EU customers have a statutory 14-day right of withdrawal for standard (non-custom) items only.

For any queries, contact us at vellurecoutureoffice@gmail.com  or call 07344 988 606.