Returns
& Exchanges
Our Promise to You
At Vellure Couture, we take great care in the quality and presentation of every order. If you are not completely satisfied with your purchase, please contact us as soon as possible so we can help resolve the matter.
Eligible Returns
We accept returns on eligible items within 14 days of delivery, provided the following conditions are met:
- The item is unworn, unwashed and in its original condition
- All original tags and packaging are intact
- The item is not a made-to-order, bespoke or altered piece
- You contact us within 14 days of receiving your order
Non-Returnable Items
The following items cannot be returned or exchanged:
- Made-to-order and bespoke garments
- Items that have been altered or tailored
- Sale items (unless faulty)
- Items showing signs of wear, damage or missing tags
How to Return
To initiate a return or exchange, please contact us within 14 days of receiving your order. We will provide you with return instructions and a return address. Please do not send items back without contacting us first.
Return Postage
Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly sent. We recommend using a tracked service as we cannot accept responsibility for items lost in transit.
Faulty Items
If you receive a faulty or damaged item, please contact us immediately with photographs of the fault. We will arrange a replacement, repair or full refund as appropriate.
For any returns or exchanges queries, please get in touch with our team.
Contact Us